Refund Policy

Date Approved: April 2025 Last Reviewed: April 2025

Eligibility for Refund or Replacement
Participants unable to attend the registered online Webinar training program may join any upcoming session of the same program at no additional cost, subject to availability. No refunds will be issued in such cases.
Substitutions or nominations of another person instead of the registered participant are not permitted.

Refund Conditions
Full Refund: Issued only if the provider cancels the program or fails to deliver the promised content due to technical/provider-side issues.
No Refund: After accessing/downloading digital materials.
For change of mind, financial hardship, or inability to complete the course.

Payment Protocol
Refunds are processed within 10–14 business days via the original payment method.
Transaction fees (e.g., payment gateway charges) are non-refundable.

International Compliance
Aligns with consumer protection laws according to the International Conventions.

Request Process
Submit a written request to info@nextgen-training.org within 24 hours of registration and payment of the program fee.
Please include: Participant name, date of payment, course details, payment receipt and reason for requesting refund.

Policy Amendments
The provider reserves the right to modify this policy. Participants will be notified of changes.

Key Additional Provisions:
Force Majeure: No refunds for disruptions beyond the provider’s control (e.g., natural disasters).
Disputes: Unresolved claims may escalate to mediation or local consumer courts in the United Arab Emirates.

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